Customer Service Advisors - Reading & Andover

Customer Service Advisors - Reading & Andover

To manage and process customer enquiries or orders via telephone or email ensuring that we are providing exceptional service, whilst supporting the transport operations for the Aggregates division.

Key Responsibilities

  • Answering telephone calls and responding to emails from customers whilst communicating in a professional manner to ensure a high level of customer service is delivered at all times.
  • Adding customer orders and details onto our sales and transport operations system accurately with all relevant details in a timely manner.
  • Deal with customer complaints professionally and where required escalate to a manager.
  • Support with the planning and scheduling of work to meet customer expectations.
  • Supporting with customer account administration

The Successful Candidate will:

  • Have a minimum of 1 years’ previous experience in a similar role
  • Experience of the waste management or construction industry desirable
  • Have customer service and computer skills, ideally with sales order processing or finance systems
  • Have strong organisation skills and attention to detail
  • Be capable of effectively multi-tasking
  • Be a team player with good communication and inter-personal skills

What's on Offer

  • A competitive salary starting between £20,000 to £22,000 per annum dependent upon experience.
  • Workplace Pension Scheme
  • Life assurance (4 x Salary)
  • Private medical insurance 
  • 33 days holiday (including bank holidays)
  • Training & development opportunities
  • Supportive team operating as part a family run business with free company social events

Company Description

The Collard Group is one of the largest privately-owned waste management companies in the South of England and a leading demolition specialist nationwide.

Our 400-strong team operate from nine recycling facilities across five counties and contracts across the UK. With over 150 lorries our recycling operations cover Hampshire, Berkshire, Wiltshire, Oxfordshire and Surrey and we have the capacity to process over 1m tonnes of waste and recycled aggregates every year. We have grown year-on-year into a multi-disciplined provider of demolition, remediation, earthworks, waste management, recycling, virgin and recycled aggregates and ready-mix concrete. 

We continually invest for the future and typically spend over £5m each year on infrastructure, plant and equipment. We’re committed to providing great products, services and solutions for our customers. For further information, please visit

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